Add the item to your cart and enter your personalization details at checkout — names, initials, or text, in the order you'd like them, separated by commas. For engraved pieces we send a digital proof before we begin, so you can confirm everything looks perfect.
Most personalized pieces hold 1–9 names, initials, or short words. If you have a longer request, just email us at Hello@MyEclecticEra.com before ordering and we'll let you know what's possible.
Yes — if you reach us within 24 hours of ordering and the piece hasn't entered processing yet. Once a custom piece goes into production, or a standard order begins processing, we're unable to change or cancel it.
This is exactly why we send a digital proof before production — please review it carefully. Once you approve the proof (or once production begins), we can't remake a custom piece for an error in the details provided, since it was made just for you.
Standard pieces are processed in 2–10 business days. Made-to-order pieces ship in 5–7 business days — you'll find the exact timeframe on each product page.
After processing: U.S.-fulfilled items typically arrive in 5–12 business days, and items from our overseas partners in 10–25 business days. You'll get tracking by email the moment your order ships.
Shipping is a flat $8 on orders under $40, and free on orders of $40 or more. Express is available for $15.
We curate from a few trusted suppliers, so a multi-item order may ship in more than one package. Not to worry — each will have its own tracking.
Tracking can sit at “pending” or “in transit” for a few days, especially on international shipments — this is normal. If it hasn't moved in a while, email us and we'll look into it.
Please reach out right away. If an order is confirmed lost in transit after 30 business days, we'll make it right with a replacement, store credit, or refund.
You have 30 days from delivery to request a return. Items must be unworn, with tags attached, in their original packaging, with proof of purchase.
Made for You and personalized items are final sale and can't be returned or exchanged — except in the case of a defect or an error on our part. Because they're made just for you, please double-check every detail before ordering.
Return shipping is covered by the customer, unless your item arrived damaged, defective, or incorrect — in which case we'll cover it.
Once we receive and inspect your return, we refund your original payment method. Please allow 5–10 business days for it to appear.
Of course. The fastest way is to return the original (once approved) and place a new order for the piece you want. Prefer store credit? Just let us know.
Our stainless steel and titanium steel pieces are water-resistant and made for everyday wear. To keep them their brightest for as long as possible, we still recommend removing them before showering or swimming.
Our stainless and titanium steel pieces are hypoallergenic and gentle on sensitive skin.
Our steel pieces are tarnish-resistant with proper care. Gold-plated finishes are beautiful but, like all plated jewelry, last longest when kept away from moisture, perfume, and lotion. See our Care Guide for the simple routine.
Not just yet — but if a gift card would help, email us and we'll sort something out.
Our Ring Sizing Guide walks you through two easy at-home methods. Many of our rings are also adjustable.
Email Hello@MyEclecticEra.com — I read every message.
— Angel
